Support
Questions, bug reports and licence problems all go to the same address, and the developer answers them personally.
Written in English or German. You normally have an answer within two working days.
What to put in the email
A report gets solved in one round trip instead of four when it says:
- phone and system version, for example iPhone 15, iOS 26.1
- the TasmoShelf version, shown at the bottom of the Settings screen
- the device that misbehaves and its Tasmota firmware version
- what you did, what you expected, and what happened instead
- a screenshot, if there is anything to see
Problems people hit most
The search finds no devices
Almost always the local network permission. iOS asks for it once, and an app that was refused stays silent afterwards. Turn it on under Settings › Privacy & Security › Local Network › TasmoShelf, then search again.
If it is already on, check that the phone sits in the same network as the devices: not on mobile data, not in a guest network, and not behind a VPN that sends everything through a tunnel. Some routers separate clients from each other ("client isolation", "AP isolation") — that setting also hides the devices.
A device on a different subnet is never found by a search. Add it by hand instead: on the device list, add a device and enter its IP address or hostname.
The device is listed but nothing switches
The device most likely has a web password set. Open it in the app and enter the password once — it goes into the phone's keychain and is sent as standard HTTP authentication from then on. A device that is unreachable again after a while usually got a new address from the router; a fixed address or a DHCP reservation settles it for good.
Apple Home says the accessory is uncertified
Expected, and it happens once per device. Tasmota's Matter support cannot be certified, because the certification programme is closed to free firmware. Confirm the warning and the device behaves like every other accessory. Pairing needs a Tasmota build with Matter support on the device itself.
The purchase is gone after reinstalling
On iOS, open Settings in the app and tap "Restore purchase" while signed in with the Apple account you bought it with. On Android, the licence key is bound to the email address used at checkout — search your mailbox for it, or write to us with that address and you get it again.
Timers fire at the wrong time
Timers run on the device, not on the phone, so the device needs the right time zone, and sun timers need a position. The app writes your phone's location onto the device once; without that step the device keeps the placeholder position it ships with, and sunrise is off by hours.
Reporting a bug or asking for a feature
Both by email. Feature requests are read and collected — TasmoShelf is a small independent app, so what gets built next is largely what people ask for.
Requirements
- iOS 15 or newer
- Android 7 or newer
- Tasmota devices reachable over HTTP in your own network, which is the default setting; no MQTT broker and no server are needed
More
The questions on the front page cover what the app does and does not do. See also Privacy, Licence Terms and the Imprint for the postal address.